Verification Page -
Wunderflats
Wunderflats’ tenant verification process was slow, scattered, and unclear — making it harder for users to secure rentals and adding strain to support teams.I redesigned the flow into a single, guided page with AI-powered validation and clear progress tracking, reducing verification time and increasing completion rates.
The old process sent users across multiple pages with vague instructions and manual review delays of over 24 hours. Users abandoned the process, bookings stalled, and trust suffered.
By centralising the verification steps into a single, guided interface with instant feedback, landlords and tenants would complete the process faster, require less support, and feel more confident in the platform.
Years of experience
Satisfied clients
Projects delivered
Through analytics review, user interviews, and journey mapping, I discovered:
- Users weren’t sure where or when to upload documents
- No progress feedback led to uncertainty and drop-offs
- Error messages were unhelpful, leaving users stuck
- Consolidated all steps into one verification hub
- Added a visual progress tracker to reduce uncertainty
- Implemented real-time feedback for uploads
- Designed actionable error messages to guide users forward
Years of experience
Satisfied clients
Projects delivered
Prototype testing on desktop and mobile showed users moved through the process with less confusion. Iterations focused on clearer copy, stronger CTAs, and mobile-friendly adjustments.
Single-page flow:
Upload, validation, and progress in one place
Instant AI checks
(via Klippa) replaced manual review
Progress bar
and contextual guidance kept users on track
Verification time:
Completion rate:
Support tickets
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This project reinforced how centralizing a complex task and providing clear feedback can transform both speed and user confidence. Small UX touches — like progress tracking and precise microcopy — drove the biggest gains.