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Wunderflats
In response to the Ukraine crisis, Wunderflats became the first platform in Germany to offer a dedicated housing flow for refugees. I designed a lightweight, empathetic onboarding experience to help users quickly find housing, balancing legal constraints, emotional stress, and urgency.
Refugees faced complex legal rules (restricted city assignments) and high uncertainty about where and how to find housing. They needed to move fast, but within strict frameworks, and often lacked clarity or confidence in the process.
A simplified, three-step flow tailored to legal constraints would allow refugees to find housing more quickly and with less confusion, even under stressful and urgent circumstances.
Years of experience
Satisfied clients
Projects delivered
To work fast, we collaborated with legal and support teams and used support tickets and analytics for quick discoveries:
- Users were confused about where to search or what documents were needed.
- Manual processes caused delays and distrustSimplicity and clarity were paramount in a high-stress situation.
- Built a 3-step onboarding wizard that focused on only what was essential, residence assignment info, federal state/city.
- Added flexibility: if no assignment yet, users could still search Germany-wide and were redirected to official guidance.
- Used a minimal interface, especially optimized for mobile, for clarity and calm.
Years of experience
Satisfied clients
Projects delivered
Smart, location-sensitive filters to respect legal mandates
Upload, validation, and progress in one place
Flexible search
across Germany when needed—without locking users out
Intuitive, calming interface in just three steps
Users found housing efficiently—even under pressure and restrictions
Clear, empathetic design reduced cognitive load and boosted trust
This project reinforced how empathetic, focused design in times of crisis matters as much as efficiency. A few well-targeted UX decisions like simplicity, clarity, flexibility, can make a real human impact.
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